Customer Service Representative (Bilingual Mandarin or Cantonese/English)
Hacienda Heights, CA Hacienda Heights, CA Full-time Full-time From $20 an hour From $20 an hour Our company offers competitive salary, 401K Plan with profit sharing, 100% Company Sponsored Medical Insurance, Paid Vacation/Sick/Holidays, Corporate Discount Program, Advancement Opportunities and much more! Customer Service Representative needed in multiple office locations including Hacienda Heights, Diamond Bar, Irvine, San Gabriel, Cerritos
Responsibilities:
Manage incoming calls to identify and assess customers' needs to achieve satisfaction Manage client relationships in a fast-paced environment, while demonstrating persistence along with problem solving and decision making skills to work with clients through a variety of challenging situations.
Build sustainable relationships and trust with customer accounts through open and interactive communication Perform supporting tasks for Managers in providing exceptional service to clients by completing assigned tasks in a timely and accurate manner.
Assist clients by answering questions about their policies, providing accurate, valid and complete information such as explaining insurance concepts and processing claims paperwork (training will be provided!) Quickly and accurately file applications and process claims Provide additional support to teammates and staff as needed
Qualifications:
Bilingual in English and Mandarin/Cantonese Chinese Strong interpersonal and communication skills, both written and oral Customer orientation and ability to adapt/respond to different types of characters Must be able to work independently and also thrive in a team environment Ability to multi-task, prioritize, and manage time effectively Proficiency in Microsoft Office Suite, including Outlook Benefit Conditions:
Waiting period may apply Only full-time employees eligible Communication method(s) used:
Email Phone Chat In person Work Remotely No Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Weekend availability COVID-19 considerations:
We are committed to protecting our employees and preventing the spread of COVID-19 at our workplace.
We stay informed on the virus presence in our community as well as following the recommendations made by national and local health agencies.
Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Language:
Mandarin (Preferred) Work Location:
Multiple Locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Manage incoming calls to identify and assess customers' needs to achieve satisfaction Manage client relationships in a fast-paced environment, while demonstrating persistence along with problem solving and decision making skills to work with clients through a variety of challenging situations.
Build sustainable relationships and trust with customer accounts through open and interactive communication Perform supporting tasks for Managers in providing exceptional service to clients by completing assigned tasks in a timely and accurate manner.
Assist clients by answering questions about their policies, providing accurate, valid and complete information such as explaining insurance concepts and processing claims paperwork (training will be provided!) Quickly and accurately file applications and process claims Provide additional support to teammates and staff as needed
Qualifications:
Bilingual in English and Mandarin/Cantonese Chinese Strong interpersonal and communication skills, both written and oral Customer orientation and ability to adapt/respond to different types of characters Must be able to work independently and also thrive in a team environment Ability to multi-task, prioritize, and manage time effectively Proficiency in Microsoft Office Suite, including Outlook Benefit Conditions:
Waiting period may apply Only full-time employees eligible Communication method(s) used:
Email Phone Chat In person Work Remotely No Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Weekend availability COVID-19 considerations:
We are committed to protecting our employees and preventing the spread of COVID-19 at our workplace.
We stay informed on the virus presence in our community as well as following the recommendations made by national and local health agencies.
Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Language:
Mandarin (Preferred) Work Location:
Multiple Locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
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